Maximizing RPO Success: 6 Signs Your Recruitment Tech Needs an Upgrade

The latest generation of RPO (Recruitment Process Outsourcing) organizations have achieved remarkable progress by embracing cutting-edge, modern technology as a fundamental building block for the services they provide to their clients.

While early adopters of RPO technology focused primarily on achieving cost savings through high-volume processes, today’s RPOs are seeking more value from their recruitment technology. They require a platform flexible enough to implement innovative talent acquisition solutions for their clients; unfortunately, not all platforms were designed to accommodate the unique requirements of RPOs. While some of these legacy systems can be configured—to an extent—many do not support the workflow configuration options required to meet the diverse needs of their clients, forcing RPOs to turn to workarounds and supplemental tools to fill those gaps.

In this blog, we’ll look at the 6 tell-tale signs your RPO recruitment tech needs an upgrade.

1. Lack of platform workflow and flexibility:  Every client is different, especially when it comes to workflows and processes, but they all want the same thing—a white-glove experience.  Your recruiting technology should support your ability to tailor workflows to handle unique client use cases, SLAs, workforce types and geographies.  It should also give be flexible enough to deploy specific components of your tech stack on a client-by-client basis.  While we’re talking about flexibility, let’s make sure your users don’t have to log in to multiple client systems all day. One platform to support your clients means one login for your users with easy access to their assigned client tenants.

2. Limited Platform scalability:  Your software should have the ability to manage a high influx of candidates and their bespoke recruitment journey on a per-client basis.  As you expand your operations and implement new clients, the lack of platform scalability will impact the way you can effectively serve them.  If you’re experiencing performance issues, inefficiencies, delays in processing candidates, or an overall decrease in productivity, it’s likely you’ve outgrown your current recruitment platform.

3. Inefficient Platform AI and Automation:  Your CRM and recruitment marketing tools should be taking work off your plate, not adding to it.  Using smart AI and automation, your CRM should have tools to automatically build talent pools for each client, and then nurture that talent with automated text and email campaigns.  Your clients count on you to get the right people into the right positions—you need to have the right tools to get that done faster while delivering a strong candidate experience for your client’s prospective employees.

4. Absence of Self-Service Client Onboarding: The client onboarding process is a critical part of the overall experience—the last thing you need is a time-consuming process to get a new client system up and running. Self-service onboarding allows RPO users to take control of the new client experience and configure the tenant to SLA requirements—set up is hours not days. No waiting on the vendor to set up a new client means faster time to value and is in stark contrast to the traditional approach many RPO technology vendors offer today.

5. Limited Platform integration capabilities: Do you spend too much time manually re-creating requisitions from your client’s ATS into your platform?  If your recruitment tech doesn’t have a direct integration with your client’s ATS, it should (at a minimum) have the ability to scrape the jobs and automatically create them.  Whether it’s a direct integration or the scraping capability, these features will save your team countless hours of manual work as you scale your RPO operation.

6. Poor customer support:  The support you receive from your recruitment technology partner has a direct effect on your ability to service your clients effectively.  Whether you need help establishing integrations between systems, making configuration changes, or swiftly setting up new customer environments, a vendor with an experienced customer support team will impact your ability to provide exceptional service to your clients.

The success of RPO organizations relies heavily on the quality and capabilities of their recruitment platform. It’s crucial to have a platform that enhances operational efficiencies, scales seamlessly as the organization grows, accommodates client-specific requirements, and ultimately delivers a superior experience for both clients and candidates. Make sure you have the right technology to achieve the best outcomes for your clients.