Five Signs it’s Time to Change Your Talent CRM System

How do you know when it’s time to find a new vendor? We share 5 warning signs, to help you review your existing Talent CRM solution.

The Talent CRM industry is rapidly changing and with it, innovations are being launched all the time. Is your Talent CRM innovative, a laggard or vaporware? If you have outgrown your existing Talent CRM or you’re not getting the value promised, it might be time to consider a change.

Here are five signs it’s time to evaluate your current Talent CRM solution:

1. Lack of Workflow Automation: If your Talent CRM feels like a glorified address book with little to no workflow automation or AI capabilities, it’s hindering your ability to meet technological demands. Modern CRMs should offer automation features that streamline critical milestones in your talent journey. These features include automated campaigns and communication, talent pool segmentation and bespoke talent journeys based on personas. Without automation, your teams are burdened with manual tasks, slowing down productivity and inhibiting talent flow.

2. Limited or Vaporware Functionality: Does your CRM meet your evolving needs, or has it fallen short of expectations? If the software hasn’t kept pace with your business processes or lacks promised features, it’s time to consider a change. Look for a Talent CRM solution that offers modern functionalities such as AI-driven insights, intelligent automation, and provides qualified, interested and available talent at the ready. Don’t settle for a system that promises more than it delivers – invest in a platform that aligns with your organization’s goals and future growth.

3. Gaps Between Your CRM and Processes: As your company evolves, so should your Talent CRM. If your current system no longer aligns with your recruiting processes or fails to facilitate cross-departmental collaborations, it’s holding you back. Seek out a Talent CRM with flexible workflows that adapt to your organization’s changing needs.

4. Low User Adoption: A clear indicator that your current Talent CRM isn’t hitting the mark is when user adoption and engagement decline. Despite having the system in place, users resort to using spreadsheets or only interacting with the CRM out of necessity rather than deriving tangible benefits from it. There could be multiple factors contributing to this. Users might find the system overly complex or doubt its ability to streamline their workload, potentially even hindering productivity. Additionally, inadequate configuration, manual processes, or insufficient support and training for your team could also contribute to low user adoption.

5. Lack of Proper Support: Effective support is crucial for a successful Talent CRM implementation and beyond. If your current vendor fails to provide adequate support and expertise during the planning, implementation, and post-launch phases, it can impact your overall productivity. Seek out a vendor who are committed to partnering with you every step of the way, offering best practices, guidance, and reliable customer support.

If you identify with any of these signs in your relationship with your current Talent CRM, it’s time to take action. Switching to a new Talent CRM may seem intimidating, but with proper preparation and research, it can lead to significant improvements in productivity and efficiency. Define your needs, reassess your business goals, outline your selection process, and explore multiple vendors to find the right fit for your organization. With the right Talent CRM solution in place, you can achieve the benefits envisioned for your talent acquisition operations and success.